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WARRANTY / GUARANTEE

CONDITIONAL WARRANTY

Winchmate is fully warranted against defects in materials or workmanship to the original owner for a period of 3 years. If our products fail, we will repair or replace them, at our option, without charge, provided the product has been given reasonable care, and that damage has not resulted from improper installation, accident, negligence, corrosion, normal wear on jaws, or from unauthorized alterations, inappropriate or unintended use.

Suitable proof of purchase must be presented at the time a claim is made. A return authorization number must be obtained from us prior to returning products. Winchmate reserves the right to improve its products through changes in design and material without incurring any obligation to incorporate such changes in products already completed or in the hands of purchasers.

WARNING:

Do not use for overhead lifting or other non-designed use. Do not exceed the working load limit of the winch. Not intended for use as a safety device, or in any application where a failure may result in bodily injury or property damage. Make appropriate selections regarding sizes, types and load limits of lines and/or fittings. Use minimum of three wraps on drum prior to engaging WINCHMATE. Winchmate shall not be liable for any personal injury, property damage, or any special, incidental or consequential damages of any kind resulting from defects in or malfunctions of its products.

Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.

CUSTOMER SATISFACTION GUARANTEE

You have the right to use the Winchmate for 60 days from date of purchase to determine whether it is satisfactory and meets your expectations. If you are not completely satisfied, obtain a return authorization number and then return it to the original place of purchase for a full refund of the purchase price.
This guarantee does not apply to products that have been intentionally damaged or misused.

WINCHMATE PLEDGE OF FAIRNESS:

If the product does not give the services you expected, please contact us. We will extend every effort to make a fair adjustment in accordance with the terms of this Satisfaction Guarantee.
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